Privacy Policy (Updated March 2025)

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At Sarah Walker Wisdom, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information. It is written with warmth and clarity so you can feel confident knowing your personal details are respected and handled with care.

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1. Information We Collect

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​We may collect personal information when you:

 

• Send a message through the contact form (name, email, phone, message).

• Book a session (via website or directly with Sarah).

• Make a payment for services (handled securely by third-party processors).

• Provide feedback, testimonials, or recommendations.

• Request or consent to session notes, audio, or video recordings (see Section 4).

 

We may also collect non-identifiable information (e.g., page visits, session times, browsing patterns) via cookies and analytics to improve the website experience.

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2. Payments and Session Notes

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Payments: All payments are processed securely by trusted third-party providers (such as Wix Payments, PayPal, Stripe, or Afterpay). Sarah Walker Wisdom does not store or have direct access to your payment card details.

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Session Notes: Sarah keeps handwritten or digital notes during or after a session for her professional use. On occasion, if a client requests a photo of the notes, this may be shared for personal reference only. These notes remain confidential and must not be shared publicly or with third parties.

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Cross-reference: For details on how notes and recordings are stored, used, and shared, please see Section 4.

 

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3. Why We Collect Information

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We collect personal and non-personal information in order to:

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• Provide and deliver services, including spiritual guidance, energy clearing, and mediumship.

• Confirm bookings and send reminders.

• Maintain records of sessions for professional continuity.

• Respond to enquiries and provide client support.

• Share updates, newsletters, and offerings (with your consent).

• Comply with legal and regulatory obligations.

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4. Notes, Recordings, and Confidentiality

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Session Notes: Stored securely for professional reference. Clients may request access or correction by contacting Sarah. Notes are retained only as long as necessary, then disposed of securely.

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Audio/Video Recordings: Made only with the client’s consent or request. These may be used to support your healing journey, assist with recall of guidance, or for service quality improvement.

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Client-Made Recordings: If you wish to record, you must first request Sarah’s express permission. Unauthorized recording may disrupt the flow of a session, and no refund will be provided if a session is adversely affected by unapproved recording.

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Confidentiality: Any notes or recordings shared with you are for personal use only and must not be distributed publicly or used commercially.

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5. How We Communicate With You

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We may contact you by email, phone, text, or post to:

 

• Confirm bookings or send reminders.

• Provide links for online sessions.

• Respond to your enquiries.

• Send occasional newsletters or updates (you can unsubscribe at any time).

 

 

6. Cookies and Website Analytics

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This website uses cookies and analytics tools to improve user experience. Cookies help us understand how visitors interact with the site. You can disable cookies at any time through your browser settings.

 

For more information on cookies, visit: All About Cookies.

 

 

7. Access, Security, and Updates

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• You may request access to, correction of, or deletion of your personal information at any time by emailing: contact@sarawalker.com.au

• Your personal data is stored securely and only accessible to Sarah.

• This Privacy Policy may be updated from time to time, and the most recent version will always appear on the website.

 

 

8. Copyright Notice

All files, writings, and materials on Sarah Walker Wisdom (website, blog, or services) are protected under copyright. Content may not be duplicated, copied, or adapted without written permission.